Support
Email support@jr-devtools.com. You get an answer from the developer, not a ticket bot.
Support policy
| Channel | Email to support@jr-devtools.com, or a question on the Marketplace Q&A tab. |
|---|---|
| Response time | Within 2 business days (Central European Time) for all customers; Pro customers are answered first. |
| Covered | Installation, licensing, bugs, and questions about using the extension with Azure DevOps Services (dev.azure.com). |
| Not covered | Resolving your specific code conflicts, Azure DevOps outages, and unsupported environments such as Azure DevOps Server (on-premises). |
| Bug fixes | Confirmed bugs that cause data loss or block resolving conflicts are fixed with priority, usually within a few business days. |
| Refunds | If Pro doesn't work for you, email us within 14 days of your first payment for a full refund. |
Before you write
Including the following helps us answer in one go:
- Your Azure DevOps organization name and the extension version (shown in Organization settings → Extensions).
- What you did, what you expected and what happened; a screenshot helps.
- Any errors from the browser console (F12 → Console).
Please don't send source code or credentials.
Common questions
Where do I enter the license key?
An organization admin opens Organization settings → Extensions → Merge Resolver and pastes the key from the purchase email.
How do I cancel or get an invoice?
Use the customer portal link in your Lemon Squeezy receipt, or email us.
Can I move a license to another organization?
Yes: select Remove license from this organization on the settings page of the old organization, then activate it in the new one. If the old organization is gone, email us.