JR DevTools
Support
Email support@jr-devtools.com. You get an answer from the engineer who builds the extension, not a ticket bot.
Found a bug or have an idea? Open a public issue on GitHub, or browse existing issues and upvote the ones you want. Use email for license, billing or anything private.
Support policy
| Channel | Email to support@jr-devtools.com, a question on the Marketplace Q&A tab, or a public bug report or feature request on GitHub. |
|---|---|
| Response time | Within 2 business days (Central European Time) for all customers; Pro customers are answered first. |
| Covered | Installation, licensing, bugs, and questions about using the extensions with Azure DevOps Services (dev.azure.com) and Azure DevOps Server 2022 or later. |
| Not covered | Resolving your specific code conflicts, the content of your work items, Azure DevOps outages, and unsupported environments such as Azure DevOps Server 2020 or older and TFS. |
| Bug fixes | Confirmed bugs that cause data loss or block resolving conflicts or publishing work items are fixed with priority, usually within a few business days. |
| Refunds | If Pro doesn't work for you, email us within 14 days of your first payment for a full refund. |
Before you write
Including the following helps us answer in one go:
- Your Azure DevOps organization name, which extension, and its version (shown in Organization settings → Extensions).
- What you did, what you expected and what happened; a screenshot helps.
- Any errors from the browser console (F12 → Console).
- For a file that came out wrong: which case in our sample repository looks most like it.
Please don't send source code, confidential work item content or credentials.
Common questions
Where do I enter the license key?
An organization admin opens Organization settings → Extensions, selects Merge Conflict Resolver or Bulk Editor, and pastes the key from the purchase email. Each extension has its own license key.
How do I cancel or get an invoice?
Use the customer portal link in your Lemon Squeezy receipt, or email us.
Can I move a license to another organization?
Yes: select Remove license from this organization on the settings page of the old organization, then activate it in the new one. If the old organization is gone, email us.